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HELP CENTRA
The top 200 who purchase the Centaurus will get a genuine leather case for free.
Due to the Centaurus Limited Edition(Stabwood series) Only release 7777pcs. Now they have all sold out. So we have to put the 3 Stabwood colors off our shop. I appreciate all fan's support and concern! And please forgive us for the inconvenience!
Everyone, please stay safe！
The color-matched is fixed, so you cannot choose the color by yourself.
We will ship the device with a running number randomly, so you cannot choose the number by yourself.
We will ship your order out within 3 working days after submitting your order. In a regular situation, We will ship your order within 2 working days after receiving your order. And the tracking number will be emailed to you once there is. You as well can enter the "Track Order" page to track your order after receive your tracking number.
PLEASE NOTED THE SHIPPING TIME ABOUT CENTAURUS: Because the Centaurus hasn't enough stocked, and in order to ensure the quality of our products, we must conduct quality inspections on each product, which results in longer delivery time. Therefore, we will ship your order within 5 working days after submitting your order. We appreciate your support and understanding!
We can ship parcels to most countries, but some areas cannot be delivered, the reason is that it is affected by Local Customs Policy or Domestic E-cigs Related Policy, we aren't allowed to ship e-cigs to these areas. If you cannot find your countries on the lists when you choose the Country. That means we cannot ship the parcel to you. On the contrary, which means we can ship the parcel to you.
In most of the situation, we will choose DHL-express. Please leave your notes when you submit your order if you wanna choose another courier.
On regular, we will email/message you the tracking number within 4 working days after submit your order. You enter "Support">"Track Order" to track your order, or you can enter the DHL website to track your order. If the website feedback that "No Tracking Information Found", which means the DHL hasn't input your parcel information to their system yet. But they have picked your parcel away. You can try it again after 3-4 days.
Our system will email/message you once your order has updation/ That means your order has not been updated if you didn't receive such notification. Please contact us if you didn't receive it beyond 6 days (Besides holiday)
Our system will email/message you the notification about Orde Confirm, so you check your order information again. If you didn't receive any notification after submit your order, please check your Spam email/message firstly. Please contact us to confirm your order if you still didn't find the notification.
Please contact us to cancel/change your order, and tell us the reason. Thank you! NOTED: We can cancel/change your order before it shipped out. but we don't ensure that we can cancel/change your order for you when your order has been sent out. So please check your order information and status firstly, thank you for your cooperation!
If you just don't want this product:
Please return them back to us, and we will refund or change products to you once we receive and check the product. You need to afford the shipping fees of returning back.
If you received wrong items:
Please return them back to us, and we will refund or change products to you once we receive and check the product. We will afford all shipping fees.
If you received broken items:
Please contact our after-sale service to deal with the issue, Email address: support@lostvape.com
There are 2 situations we support refund:
1: Your order hasn't be shipped out.
2. Finish returns (Only Unopened Products).
We will refund you all payment by Paypal. The Paypal needs 2-3 days to check the payment, so please wait some days. Please contact us if you still haven't received the refund beyond 3 days.