Order Issues >
Tip 1: We will email you a notification about Order Confirmation. You can click the"View Order" directly to check your order.
Tip 2: You can enter your account, then click "View My Order", then you can check your order easily.
On regular, We will email you a notification about Order Confirmation. Please check your spam and the email address you left on our website if you didn't receive such notification. If you still didn't find the notification, please contact us to confirm your order.
On regular, We will ship your order out within 2 working days (Note: it does not include the holiday and weekend). Because there is a need time to get the tracking number from DHL, so we will update your order within 1 day after your order be shipped out. The tracking number will be emailed to you as well. If you haven't received our notification after more than 5 days, please contact us on time.
PLEASE NOTED THE SHIPPING TIME ABOUT CENTAURUS: Because the Centaurus hasn't enough stocked, and in order to ensure the quality of our products, we must conduct quality inspections on each product, which results in longer delivery time. Therefore, we will ship your order within 5 working days after submitting your order. We appreciate your support and understanding!
Tip 1: We will email you once your order is shipped out. You can click the tracking number on the email to track your order directly.
Tip 2: If you didn't receive any email, please enter your account and click "view my order", and you can track your order easily.
Please contact us to cancel/change your order, and tell us the reason. Thank you! NOTED: We can cancel/change your order before it shipped out. but we don't ensure that we can cancel/change your order for you when your order has been sent out. So please check your order information and status firstly, thank you for your cooperation!
When your order has been delivered to the wrong delivery address: Please contact local DHL to feedback this issue and email us. If you still wanna the parcel, please require the DHL to send it to you. If you wanna get a refund, please complain to the DHL and you will get a Complaint Processing number, please email it to us. Then we will contact the DHL to apply for compensation. Finally, we will refund you all payment.
We can ship parcels to most countries, but some areas cannot be delivered, the reason is that it is affected by Local Customs Policy or Domestic E-cigs Related Policy, we aren't allowed to ship e-cigs to these areas. If you cannot find your countries on the lists when you choose the Country, which means we cannot ship the parcel to you. On the contrary, which means we can ship the parcel to you.
Step 1: Please email us and send us a photo of the goods you received.
Step 2: Please tell us which of the following solutions do you prefer：Option 1: Receive the right item. Option 2: Refund.
Payment & Shipping >
In order to ensure our customer's financial safety, we only support Paypal payment.
> US: Via DHL/ USPS/ Fedex
> Russia: Via CDEK
> Other countries: Via DHL/ FedEx
> US: Most of the items will be shipped our from our USA Wearhouse, so the shipping time is about 3-5 days. partial items (especially new items) need 7-9 days.
> Russia: About 15-20 days
> Other Countries: Because the ship out place in Hong Kong, China, so the shipping time is about 7-10 days, except some remote regions.
Returns & Refund >
If you just don't want this product:
Please return them back to us, and we will refund or change products to you once we receive and check the product. You need to afford the shipping fees of returning back.
If you received wrong items:
Please return them back to us, and we will refund or change products to you once we receive and check the product. We will afford all shipping fees.
If you received broken items:
Please contact our after-sale service to deal with the issue, Email address: email@example.com
There are 2 situations we support refund:
1: Your order hasn't be shipped out.
2. Finish returns (Only Unopened Products).
We will refund you all payment by Paypal. The Paypal needs 2-3 days to check the payment, so please wait some days. Please contact us if you still haven't received the refund beyond 3 days.
Product & Stock >
Please contact the email: firstname.lastname@example.org if you have any product issues.