Skip to content
PAYMENT ISSUES
NOTE: We only support credit/debit card payments on ONLINE WEBSITE. All emails asking you to pay it offline are suspected of FRAUD. Such as asking you to pay it through Paypal/ Bitcoin offline. Once you receive such information, please contact us immediately at this email: huangchunmei@lostvape.com
How To Pay Your Order?
> Enter Check Out Page
> Filling in your delivery address information
> Click" Continue to payment" button
> Click" Complete order" button
> Waiting for seconds, you will see a pop-up
> Filling in your Credit/Debit Card information in the pop-up. （We support Master card , Visa card and AE card now)
Noted: Please Stay On Order Page Till The Pop-up Shows, it will be delayed for the bad reception.
Why my order be void? And what should I do?
On a regular, once your order is void, the bank won't charge any fee from your account anymore. Our cashier platform (Wintopay) will also email you the order status and voided reason. And you also can enter your order page to track its status. There are voided reasons below:
❗❗ DoNotHonor: Your issuing bank or credit card company said 'DoNotHonor'. which results in we cannot deduct money. Please try to contact your issuing bank to apply for authorization. Because it is a cross-border payment, the bank will only authorize the deduction after receiving your instruction.⏩Then please place a new order and we can deduct your payment successfully and fulfill your new order.
❗❗ DoNotHonor: Your issuing bank or credit card company said 'DoNotHonor'. which results in we cannot deduct money. Please try to contact your issuing bank to apply for authorization. Because it is a cross-border payment, the bank will only authorize the deduction after receiving your instruction.⏩Then please place a new order and we can deduct your payment successfully and fulfill your new order.
❗❗High-Risk Transaction.Your order is determined as a high-risk transaction. Because it is a cross-border payment, our Risk Assessment System for making sure this transaction is initiate by yourself to prevent Credit fraud. ⏩Then Please provide your Credit card photo (as the following photo shows) and send to us.
❗❗InsufficientFunds. Your credit card haven't enough balance to pay the order amount, so please check your credit card balance or change another card. ⏩Then please place a new order and we can deduct your payment successfully and fulfill your new order.
What kind of Credit/Debit Card can I pay for?
Support Master card/ VISA/ AE Card Payment